Setup a call center we provide the following:
1. We provide a Analog & PRI Based VoIP Gateway where telephone lines will be terminated.
2. Whenever a call comes the caller will be greeted with a welcome message and then connected to an agent.
3. The Agent will have Soft phone loaded in his desktop or IP Phones and the call will be attended by him.
4. When ever agent is busy the caller will get an information that he will be contacted soon. The CLI Captured will be stored in the database with Timestamp and can be retrieved at any moment.